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Simple, honest pricing.

Start free, self-hosted. Upgrade when your team needs more than the basics — same product, no feature ever pulled out from under you.

Free

Try it with a small team, self-hosted.

$0

forever

Get started free
  • Up to 3 users
  • 1 department & connected mailbox
  • Core ticketing & assignment
  • Inbox, Unassigned, Sent, Closed mailboxes
  • Community support
Most popular

Team

For teams who've outgrown the basics.

$19

per user / month, self-hosted

Get started
  • Unlimited users
  • Unlimited departments & mailboxes
  • Full release/approval workflow
  • Labels, reminders, drafts, and search
  • Real-time sync across every device
  • Permission overrides & audit trail
  • Email support

Hosted

We run and maintain it for you.

Let's talk

custom, based on your team

Contact us
  • Everything in Team
  • We host, back up, and update it
  • Onboarding help for your team
  • Priority support

All plans are self-hosted on your own infrastructure unless you choose Hosted. Team pricing is per active user, billed monthly — no charge for suspended or pending accounts.

Common questions

What's actually in the Free tier?

Core ticketing and assignment for up to 3 users and one connected mailbox — enough to run a small team's shared inbox properly, or to try HelpDesk before committing. The release workflow, labels, and unlimited departments are Team-plan features.

Is Team pricing metered automatically?

You're billed for active users on your license, not suspended or pending accounts. Since you're self-hosting, there's no telemetry phoning home — licensing is on the honor system, the same way most self-hosted software works.

What do I need to self-host it?

A server that can run a Laravel application (PHP + a database), plus a place to distribute the desktop app to your team. See the Get started guide for the full walkthrough.

Can I switch tiers or move to Hosted later?

Yes — reach out and we'll help you plan the move without disrupting your team's day-to-day.

Stop losing track of customer emails.

Set up HelpDesk in an afternoon — start free, self-hosted, and upgrade only when your team outgrows it.

Get started freeTalk to us