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Practical notes on shared inboxes, ticket workflows, and support-team operations.

August 5, 2026 · The HelpDesk Team

A practical checklist before you self-host your helpdesk

What to actually check before moving your team's support mail onto a self-hosted tool — infrastructure, backups, and the questions worth asking up front.

Why we built an approval step into replying to email

The reasoning behind HelpDesk's release workflow — a configurable approval step for outgoing replies, and why it needed to be more than a single global on/off switch.

7 signs your shared inbox has outgrown a shared password

If your team is still logging into support@ with one shared password, here are the specific moments that tell you it is time for something built for teams.